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Learn more about RED Communications
This Customer Service Charter outlines the service provided by Red Communications to it’s customer and the obligations of both parties. In addition it outlines useful contact information.
The Customer Service Charter is intended to be a live document and as such will be reviewed on a regular basis to maintain its effectiveness. The Customer Service Charter may also be updated as a result of issues arising from review meetings.
The Red Communications Mission Statement:
Red Communications is committed to provide an outstanding customer service for our clients, working together to build on and improve our service offering. The client can have the confidence that Red Communications has highly trained people working with quality systems and processes.
Corporate Customer Service
A named Key account manager will be provided to the client.An out of business hours IVR system will detail relevant out of hours contact and help line numbers.
We will:
- Manage our client’s accounts in accordance with the Customer Client Proposal.
- Process orders of new and replacement equipment including car installations.
Own and resolve queries on issues such as:
- Network coverage
- International roaming
- Value added service queries
- Invoicing
- Amend billing details
The team will also own issues that would ordinarily be resolved by another department within Red Communications or the mobile network and will provide regular feedback on progress.
